Transform Your Space Into a Green Paradise

1. Service Agreement

By engaging Creative Green Spaces for landscaping services, you agree to these terms and conditions. Our services include design consultation, landscape installation, and maintenance as specified in individual project agreements.

2. Project Timeline and Completion

Project timelines are estimates based on normal weather conditions and material availability. Delays due to weather, permit issues, or client-requested changes may affect completion dates. We will communicate any delays promptly.

3. Payment Terms

Payment schedules are outlined in individual project contracts. Typically, we require a deposit to begin work, with progress payments due at specified milestones, and final payment upon project completion and client approval.

4. Warranty and Maintenance

We provide warranties on our workmanship and materials as specified in project agreements. Plant warranties are subject to proper care and maintenance. Extended maintenance packages are available for ongoing garden care.

5. Changes and Modifications

Any changes to approved designs or project scope must be agreed upon in writing and may affect project cost and timeline. We reserve the right to adjust pricing for significant modifications.

6. Limitation of Liability

Our liability is limited to the cost of services provided. We are not liable for indirect damages, consequential losses, or damages beyond our reasonable control, including but not limited to weather-related issues.

Information We Collect

We collect personal information you provide when requesting services, including name, contact details, project requirements, and property information necessary for landscape design services.

How We Use Your Information

Your information is used to provide landscaping services, communicate about projects, send service updates, and improve our offerings. We may use your contact details to follow up on projects and provide maintenance reminders.

Information Sharing

We do not sell or rent personal information to third parties. We may share information with trusted partners who assist in service delivery, such as plant suppliers or contractors, under strict confidentiality agreements.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes secure storage systems and limited access protocols.

Your Rights

You have the right to access, update, or delete your personal information. You may opt out of marketing communications at any time while still receiving important service-related updates.

Contact Us

For privacy-related questions or to exercise your rights, contact us at [email protected] or +44 20 7555 0847.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience by remembering your preferences and analyzing website usage patterns.

Types of Cookies We Use

Essential Cookies: Necessary for basic website functionality, including form submissions and security features. These cannot be disabled.

Analytics Cookies: Help us understand how visitors use our website, allowing us to improve our services and user experience.

Marketing Cookies: Used to deliver relevant advertisements and track the effectiveness of our marketing campaigns.

Cookie Management

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

Third-Party Cookies

Our website may include content from third-party services (such as Google Maps for location services) that may set their own cookies. We do not control these third-party cookies.

Updates to Cookie Policy

We may update this cookie policy periodically. Continued use of our website constitutes acceptance of any changes to our cookie practices.

Digital Millennium Copyright Act Compliance

Creative Green Spaces respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

Reporting Copyright Infringement

If you believe content on our website infringes your copyright, please provide written notification including:

• Your contact information and authority to act on behalf of the copyright owner
• Description of the copyrighted work you believe has been infringed
• Location of the allegedly infringing content on our website
• Statement of good faith belief that the use is not authorized
• Statement that the notification is accurate under penalty of perjury
• Your physical or electronic signature

DMCA Contact Information

Send DMCA notices to: [email protected] or Creative Green Spaces Ltd., 42 Garden View Road, London SW11 3NP, UK

Counter-Notification Process

If you believe content was removed in error, you may submit a counter-notification with required information as specified by DMCA procedures.

Repeat Infringer Policy

We reserve the right to terminate relationships with parties who repeatedly infringe copyright laws.

General Data Protection Regulation Compliance

As a UK-based company, Creative Green Spaces is committed to full compliance with GDPR and UK data protection laws, ensuring your personal data is processed lawfully, fairly, and transparently.

Lawful Basis for Processing

We process personal data based on:

• Contract: To provide landscaping services you've requested
• Legitimate Interests: To improve our services and communicate service updates
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with tax and business regulations

Your GDPR Rights

Right to Access: Request copies of your personal data we hold

Right to Rectification: Request correction of inaccurate personal data

Right to Erasure: Request deletion of your personal data under certain circumstances

Right to Restrict Processing: Request limitation of how we use your data

Right to Data Portability: Request transfer of your data to another organization

Right to Object: Object to processing based on legitimate interests

Data Retention

We retain personal data only as long as necessary for the purposes collected, typically 7 years for business records or until you request deletion, whichever is appropriate.

International Data Transfers

Your data is primarily processed within the UK. Any international transfers comply with GDPR adequacy requirements and appropriate safeguards.

Exercise Your Rights

To exercise your GDPR rights, contact our Data Protection Officer at [email protected] or write to us at 42 Garden View Road, London SW11 3NP, UK. We will respond within one month.

Complaints

You have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have mishandled your personal data.